Shipping policy

Shipping Policy

Dream Retail

At Dream Retail, we aim to process and dispatch all orders as quickly and efficiently as possible. Please read the information below before placing your order.

Order Processing

Orders are processed within 1–3 working days (excluding weekends and bank holidays)
During busy periods, launches or promotions, processing times may be slightly longer
You will receive a confirmation email once your order has been dispatched

UK Shipping

We currently ship within the United Kingdom.

Shipping times are typically 2–5 working days after dispatch
Delivery times are estimates and may vary depending on courier demand

Shipping costs are calculated at checkout.

International Shipping

If you later decide to offer international shipping, this section can be updated.
Currently, international shipping is not available unless stated otherwise.

Courier Delays

Dream Retail is not responsible for delays caused by:

Courier services
Weather conditions
Customs or postal disruptions
Circumstances outside of our control

Incorrect Address

Please ensure your delivery address is entered correctly at checkout.

We cannot be held responsible for orders delivered to an incorrect address provided by the customer
Orders returned to us due to an incorrect address may incur a re-shipping fee

Lost or Missing Parcels

If your order has not arrived within the expected timeframe:

Please allow a few extra working days
Contact us with your order number

We will assist in contacting the courier where necessary.

Damaged Items

If your order arrives damaged:

Contact us within 48 hours of delivery
Provide your order number and clear photos of the damage

We will assess the issue and offer a replacement or refund where appropriate.

Digital Products

Digital products (e-books, downloads, online resources) are delivered electronically
No physical shipping is required
Digital items are non-refundable once accessed